Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy outlines the terms under which clients may cancel services or request refunds from Gofillip, a unit of Wentrite Technologies Private Limited. It applies to all projects involving web design, mobile app development, AMC, and other digital services. Our goal is to maintain transparency and fairness in all cancellation and refund scenarios.

2. Eligibility for Refunds

• Duplicate Payment: If the Client has been inadvertently charged multiple times for the same service.
• Project Cancellation Before Initiation: If the Client cancels the project within 7 calendar days of payment and before any work (consultation, design, development, or planning) has commenced.
• Failure to Deliver: If Gofillip fails to deliver the services outlined in the approved Statement of Work (SOW) and cannot provide a viable alternative or resolution.

3. Non-Refundable Circumstances

• Once project work has started (including design, development, research, or consultation).
• Delays or failures caused by the Client, including delays in providing content, approvals, or feedback.
• Midway discontinuation of the project by the Client without cause.
• Change of mind or switching to another vendor after confirmation.
• Payments made for third-party services: domain registration, hosting, API licenses, premium themes/plugins.
• Payments related to Annual Maintenance Contracts (AMC), strategy consultations, or training.
• Projects left idle for over 30 working days due to Client non-responsiveness or delays.

4. Cancellation by Client

• Before Work Begins: If the cancellation request is made within 7 calendar days of payment and no work has started, a partial refund (minus applicable consultation or processing fees) may be issued.
• After Work Has Started: No refund shall be issued. Partial deliverables completed up to the date of cancellation will be handed over upon clearance of all outstanding dues.
• Inactive/Ongoing Projects: If the Client fails to provide necessary inputs or respond for 30 working days, the project will be marked as “cancelled” or “inactive.” Reactivation of such a project is subject to additional charges and clearance of pending dues.

5. Cancellation by Gofillip

• Non-Payment: If the Client fails to make payments by the agreed schedule.
• Breach of Terms: If the Client violates our Terms & Conditions, Privacy Policy, or behaves in an unprofessional, unethical, or unlawful manner.
• Unfeasible Requirements: If requested changes exceed the scope or are technically impractical without a revised agreement. In such cases, completed work will be delivered after full payment, but no refund will be granted.

6. Refund Process

• Refund requests must be made in writing and are subject to approval.
• Once approved, the refund will be processed within 15 working days to the original payment method used.
• All refunds are processed by Razorpay’s Terms of Use and policies.

7. Cancellation Process

To cancel a project, the Client must email an official cancellation request to enquiry@gofillip.in, including:

• Full Name / Company Name
• Project Title
• Date of Agreement or Invoice
• Reason for Cancellation

8. Non-Cancellable Services

• Domain registration
• Web hosting and SSL certificates
• Third-party API/software/plugin licenses
• Annual Maintenance Contracts (AMC)
• Customized digital content (branding, UI/UX, copywriting)
• Strategic planning or paid consultation services

9. Delivery upon Cancellation

• Deliver all work completed up to the date of termination in a downloadable format (where applicable).
• Revoke access to code repositories, hosting accounts, or development environments until all dues are settled in full.

10. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted by the laws of the Republic of India. All disputes shall fall under the exclusive jurisdiction of courts located in Chennai, Tamil Nadu.

11. Updates to this Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. The most current version will always be available on our official website. Continued use of our services constitutes your acceptance of any changes to this Policy.